Contact Our Team
Need help? Our support team is available to assist with questions, account-related issues, technical concerns or general feedback. Contact us by live chat, email or phone for practical, step-by-step help with verification, withdrawals and payment queries. For account verification please have ID ready and we’ll guide you through the process. VIP account holders receive priority support from a dedicated team for faster resolution and tailored assistance.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email replies within 24 hours) |
| General enquiries | [email protected] (company enquiries and press) |
| Affiliate enquiries | [email protected] (affiliate programme and tracking support) |
| Payments | [email protected] (withdrawals, limits and transaction queries) |
| Privacy & data | [email protected] (data requests and GDPR) |
| Phone | +44 20 7946 0283 (call back available) |
| Working hours | Mon-Sun, 08:00-00:00 (UK time) |
Support via Email
Email is our preferred contact method for detailed requests, account issues or any enquiries that need documents or a full explanation. Please include a clear subject line, your account name and up-to-date contact details so we can process your request without delay. Attaching relevant documents and reference numbers speeds up verification and helps us resolve matters more quickly.
Submit Your Inquiry
<div style="""max-width:480px;margin:20px auto;padding:16px;border:1px solid #e6e6e6;border-radius:6px;font-family:Arial,Helvetica,sans-serif;"""><form method="post" action="#" style="""display:flex;flex-direction:column;gap:12px;"""><div style="""display:flex;flex-direction:column;"""><label for="name" style="""font-size:14px;margin-bottom:6px;color:#222;""">Name<input id="name" name="name" type="text" required style="""padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"""/>
<div style="""display:flex;flex-direction:column;"""> <label for="email" style="""font-size:14px;margin-bottom:6px;color:#222;""">Email</label> <input id="email" name="email" type="email" required placeholder="[email protected]" style="""padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"""/></div><div style="""display:flex;flex-direction:column;"""> <label for="message" style="""font-size:14px;margin-bottom:6px;color:#222;""">Message</label> <textarea id="message" name="message" rows="5" required placeholder="Write your message here" style="""padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"""></textarea></div><div style="""text-align:right;"""> <button type="submit" style="""background:#0066cc;color:#fff;padding:10px 16px;border:none;border-radius:4px;font-size:15px;cursor:pointer;""">Send message</button></div>Response Time
Support response times vary by channel and issue. Most enquiries are answered within one business day; live chat is usually immediate during opening hours and email responses often arrive within a few hours. More complex cases, such as KYC checks or payment investigations, may take longer depending on their nature and third-party involvement. We’ll keep you updated throughout.
Feedback
Got feedback, suggestions or ideas to improve the site? We’d love to hear from you. Send your thoughts via in-app feedback, live chat or email and our team will review them carefully. We use user feedback to refine features, fix issues and make the experience clearer and faster for everyone. Thank you for helping us improve.